Sunday, August 30, 2009


According to The Free Dictionary, a Web-based reference, a commendation is a message expressing a favorable opinion.

Creating webpages is detailed work. It can be frustrating. I looked around for an editor to help me write correct HTML code. (Microsoft WORD is a general-purpose editor. I was looking for a counterpart: an HTML editor.) I experimented with a few but I only rose up the learning curve after switching to Coffeecup Software’s HTML Editor. I’ve been using it since 2003.

Coffeecup’s homepage hints at the casual easygoing nature of the group. Their motto is “fresh software, warm people.” Their nature may be casual but their products are top-notch. And their prices are reasonable. The icing is this: buy a particular application and all future upgrades of that application are free.

Back in 2003, I downloaded a trial version of HTML Editor. It was a trial version so it didn’t cost me anything. Well one of their marketing points is that they would provide free support for their software even if they were trial versions. I took them up on it. I emailed them a request for assistance. And they responded. I was impressed. That’s how I became a customer.

At any rate, I was recently notified of a new version of HTML Editor. I clicked on the emailed link and was surprised that my account was not recognized. My account is my original order number. That tells Coffeecup the specific applications that I had purchased. That’s how Coffeecup knows the free upgrades that I’m entitled to.

I emailed them about it yesterday. Today, Sunday, I received a response from Suzanne Miller, their Sales & Office Manager. Apparently my original order was linked to another email address. Suzanne updated my account and took care of the problem.

It’s not often enough that I take the time to express my appreciation for good service so I’m going to change that. I want to thank Suzanne for her prompt response. And I want to thank Coffeecup Software for having employees like Suzanne. Way to go!

This links to their free software.

This links to the trial versions of their software.

This links to their About Us.

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