Sunday, August 30, 2009


According to The Free Dictionary, a Web-based reference, a commendation is a message expressing a favorable opinion.

Creating webpages is detailed work. It can be frustrating. I looked around for an editor to help me write correct HTML code. (Microsoft WORD is a general-purpose editor. I was looking for a counterpart: an HTML editor.) I experimented with a few but I only rose up the learning curve after switching to Coffeecup Software’s HTML Editor. I’ve been using it since 2003.

Coffeecup’s homepage hints at the casual easygoing nature of the group. Their motto is “fresh software, warm people.” Their nature may be casual but their products are top-notch. And their prices are reasonable. The icing is this: buy a particular application and all future upgrades of that application are free.

Back in 2003, I downloaded a trial version of HTML Editor. It was a trial version so it didn’t cost me anything. Well one of their marketing points is that they would provide free support for their software even if they were trial versions. I took them up on it. I emailed them a request for assistance. And they responded. I was impressed. That’s how I became a customer.

At any rate, I was recently notified of a new version of HTML Editor. I clicked on the emailed link and was surprised that my account was not recognized. My account is my original order number. That tells Coffeecup the specific applications that I had purchased. That’s how Coffeecup knows the free upgrades that I’m entitled to.

I emailed them about it yesterday. Today, Sunday, I received a response from Suzanne Miller, their Sales & Office Manager. Apparently my original order was linked to another email address. Suzanne updated my account and took care of the problem.

It’s not often enough that I take the time to express my appreciation for good service so I’m going to change that. I want to thank Suzanne for her prompt response. And I want to thank Coffeecup Software for having employees like Suzanne. Way to go!

This links to their free software.

This links to the trial versions of their software.

This links to their About Us.

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Wednesday, August 19, 2009

conflict, resolution

I believe that one of the most important factors in a successful relationship (whether it’s between a couple, a group, societies, or countries) is the ability to resolve their differences constructively. Having compatible values is important but knowing how to resolve conflicts constructively is even more so. Regardless of how compatible the parties are, if either of them don’t know how to resolve the inevitable conflicts, their relationship is going to be difficult, if not doomed.

Conflicts are inevitable in any relationship regardless of the mutual interests or compatibility that brought them together.

There are five ways to deal with conflict:

1. Force the issue. One party forces the issue.
2. Acquiesce to the other person. Just give in.
3. Ignore the issue. Pretend there is none.
4. Compromise. Give something up in exchange for another.
5. Resolve it. Confront the differences.

The first three are obviously short-term palliatives. The fourth is the most common approach (probably because it seems most natural). But it frequently falls short of a win-win situation. I leave you to ponder that on your own.

It is the last approach that works. Seek to understand each other’s real needs and wants and develop your solution from there. I found Stephen Covey’s “The 7 Habits of Highly Effective People” very useful in this regard. That, by the way, is one of the most influential and useful books that I have ever read. I highly recommend it.
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Monday, August 17, 2009


Available at Amazon

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